Summary of Services:
Where do I mail/take my tax payment?
Payments can be brought to the Tax Office at 3333 Chili Ave., Mon – Fri, 9:00AM – 5:00 PM following the schedule below. They can also be dropped off in the night deposit box after hours. This is located to the left of the left most doors of our complex. If you wish to mail your payment, please see appropriate addresses below.
January 1 – May 31: Town and County tax payments are payable to Virginia Ignatowski, Receiver, 3333 Chili Ave., Rochester, NY 14624.
June 1 – August 31: Town and County tax payments are payable to and mailed to Monroe County Treasury, 39 W. Main St., COB B-2, Rochester, NY 14614.
September 1 – October 31: School Tax full payments and first installments are payable to Virginia Ignatowski, Receiver 3333 Chili Ave., Rochester, NY 14624.
School tax second and third installments are made payable to Monroe County Treasury, 39 W. Main St., COB B-2, Rochester, NY 14614. Full payments made in November also are sent to the County.
Can I pay my taxes with a credit card?
Yes, Credit card payments are accepted only via the Internet; a 3% fee is charged. For credit card payments, go to the website www.monroecounty.gov and select "view/pay taxes online". Then follow the prompts to retrieve your account information and make payment.
I sold my home and have moved, but still received the bill. What should I do?
The bill belongs to the new owner and should either be returned to Virginia Ignatowski with the new owner’s name, or forward the bill directly to the new owner.
The bill was sent to me, but I have an escrow account with a bank.
Mail or take the bill to the bank responsible for payment.
I Have Paid Off My Mortgage and Want the Tax Bill Sent to My Home, What Should I Do?
Contact the Receiver of Taxes at 889-6129.
How Do I Get My Address Changed on My Tax Bill?
A CHANGE OF ADDRESS FORM must be completed and sent to the Assessor’s office at 3333 Chlli Ave.
What If I Didn't Receive My Tax Bill?
If you have an escrow account, you do not receive a bill; your bank does. You will still get a receipt though. If you are not in an escrow account and have not received a bill by the end of the first week in January for Town and County taxes, or by the end of the first week in September for School taxes, please contact the Tax Department at 889-6129 so that a duplicate can be mailed to you. NOTE: Under New York State Real Property Law you are responsible for tax payment whether you receive the bill or not.
I paid my bill at the counter and received my stamped receipt. Why did I get another receipt in the mail?
Receipts are sent by the bank processing tax payments made by check. The town has no control over this.
What Do I Do in the Event of a Name Change (Death, Marriage, etc.)?
Bring legal documentation (death certificate, marriage license) to the Assessor's Office at the Town Hall so that the records may be changed.
Did I receive my exemption (Veterans, Senior, STAR)?
Exemptions will be noted on your bill under "Exemption".
What is an Exemption Removal?
Term used when the current owner benefits from an exemption that the previous owner received. The new owner may not be entitled to this exemption, with the new "assessment year" the exemption is removed. The exemption removal amount is determined by the Assessor's Office and is a one time charge for the prior reduction given and not entitled.
Where can I get a copy of my receipt?
Tax information can be found at www.monroecounty.gov. Click the “view/pay taxes on-line” link on the home page and follow the prompts to locate your payment history. We can also produce a copy for you and would be happy to e-mail or fax it. You may also pick it up in person at the Tax Receiver office.
Contact Monroe County Treasury at 753-1190.
You can also visit their website at http://www.monroecounty.gov/finance-index.php