The Receiver of Taxes is charged with the responsibility to collect all County, Town, Special Districts, Fire Districts and School Tax Levies within the town of Chili. The Receiver collects for the Gates-Chili, Churchville-Chili, Wheatland-Chili, and Caledonia-Mumford School districts. The tax office also answers numerous requests for tax and property information.
Modifications to collection due to COVID.
While the Town Hall is currently open to the public, only one person is allowed in a department at a time, with an additional two people stacked 6 feet apart in the hallway. You must wear a face mask and check in with the receptionist before proceeding. We ask that you please consider utilizing other options for making your payment instead of entering the building. You may mail your payment, place it in our night deposit box located to the left of the front doors, or pay online at www.monroecounty.gov. They are waiving the usual fees for online payments for this school collection.
Office Hours: 9:00 AM – 5:00 PM Monday through Friday
Tax Main Phone Line: 585-889-6129
All payment information is available online!!
We ask that you consider assisting in our efforts to control costs by accessing payment and bill information online through the Monroe County website at www.monroecounty.gov.
A box on the upper right hand side of the county’s home page is titled “Top On-line Services”. Click on the first bullet “View / Pay Taxes Online”.
- This opens the Real Property Portal. Read the agreement and click “I Agree”.
- On the next screen enter your address or the parcel ID number, and then click the “search” button.
- Your property information should then appear. At the top right of the screen click on the green button that says “Pay Property Taxes”. While you may not be actually paying your tax, this is how to see all of your tax information.
- At the very top left under the Monroe County header of the next screen that opens you will see “School Tax Bill”, “Combined Town and County Tax Bill”, “School Transaction Summary” and “Combined Town and County Transaction Summary”. The first two are the most recent original bills and the next two are the receipts for the most recent billing cycles. Payment information is at the bottom of the receipt. It will show the dates and amounts that have been received to date and an outstanding amount due if there is one.
- For previous year tax paid information, click on the “Payment History” button. This will open a screen that will show total paid by year. If you click the specific year, the breakdown of payments will appear.
CREDIT CARDS NOW ACCEPTED AT THE CHILI TAX COUNTER AND ON-LINE PAYMENTS ARE AVAILABLE ON CHILI’S WEBSITE! *** 8/20/20 – Because of COVID-19 please go to the Monroe County website to pay online instead as the convenience fee is being waived there. The online payment option is being suspended at the Town of Chili as the 2.45% is NOT being waived at the Town. While you may still pay at the Chili counter with a credit card, please know that you will pay the 2.45% fee.
**ONLY FOR PAYMENTS THAT ARE SENT TO VIRGINIA IGNATOWSKI, RECEIVER; NOT FOR PAYMENTS SENT TO THE COUNTY TREASURY**
In an effort to provide additional services to Chili residents, credit cards are now accepted at the tax counter. Residents also can pay on-line through the on-line payments portal located on the Chili’s website homepage. (Tax payments will only be available during collection time). Suspended for 2020 School collection. See note above. Credit card payments have been accepted through the Monroe County website for years, but their third party processing fees are higher than what Chili was able to obtain. While Monroe County’s processor charges 3% for credit card payments (waived for school 2020), Chili was able to secure a processor that charges 2.45%, with a minimum fee of $3.95. In addition, while the County charges $3.00 – $40.00 depending on the amount for e-checks (waived for school 2020), Chili’s processor only charges a flat rate fee of $3.95. Please note that the fees are not kept by the Town of Chili, but rather by the Third Party Processor. Also, exercise extreme caution when entering your information as the other difference is that this processor is NOT linked to the tax software, so you must manually enter the amount you are paying. The processing fee is not refundable.
Any payments that are due to the County Treasurer must still be made through the county’s website if credit/debit/e-check payment is desired.
ALERT!! CHANGE IN RECEIPTING PROCESS!!
Due to rising costs we will no longer automatically mail a receipt for all received tax payments. The law states that we must mail receipts to property owners with accounts held in escrow, and that will continue, but we do not need to mail a receipt UNLESS IT IS REQUESTED for accounts not held in escrow. Many have noticed the small box on the bill that you should check off to request a receipt and have done so, but many have not checked that box, either because they did not notice it, or they did not desire a mailed receipt. We have erred on the side of “didn’t notice it” in the past and still had a receipt mailed if the box was not checked. THIS WILL NO LONGER BE THE CASE. A receipt will only be mailed if this box is checked off or the account is held in escrow.
We ask that you consider assisting in our efforts to control costs by NOT checking the box and, instead, obtain your payment information online through the Monroe County website at www.monroecounty.gov. Please see instructions at the top of this page on how to access this information.
TOWN AND COUNTY TAX BILL INFORMATION
Town and County Tax Bills are mailed out at the end of December. Mail or deliver your payment to Virginia Ignatowski, Tax Receiver, 3333 Chili Ave., Rochester, New York 14624. Taxes must by paid on or before February 10th to avoid an interest charge. We do examine postmarks if there is a question regarding the timeliness of a payment. Payments are also accepted at the tax counter from 9:00 AM – 5:00 PM Monday through Friday. In addition, a night deposit box is available outside of the front doors for your use if you are unable to visit during our open hours, or you may pay on-line. Look for the on-line payment portal on the home page of the website.
If you are unable to pay the full amount due by February 10th, installment and partial payments can be made. The following is the interest schedule that should be applied to the amount that is paid:
Jan 1 – Feb 10 – No interest due
Feb 11 – Feb 28 – 1.5% interest
March 1 – 31 – 3% interest
April 1 – 30 – 4.5% interest
May 1 – 10 – 6% interest
May 11 – 31- 6% interest plus a $2 processing fee
No payment will be accepted at the town after May 31st.
After May 31st-make payments to Monroe County Treasurer:
- By Mail: PO Box 14420 Rochester, New York 14614
- In Person: 39 West Main Street, Room B-2, Rochester, New York 14614
- Online: go to http://www.monroecounty.gov/apps/propertyapp.php
*additional fees apply for online payments
Please Call 753-1200 for amount due, Monday-Friday 9:00 A.M.-5:00 P.M.
See back of tax bill for additional accrued interest rates after May 31st or if you have any questions regarding your bill or you would like help in computing the amount due, please contact us at 889-6129.
SCHOOL TAX PAYMENT INFORMATION
Towns of the first class are obligated under New York State law to receive school taxes for public school districts within their jurisdiction. Tax rates are set by the school district. School bills are mailed at the very end of August.
If you are making PAYMENT IN FULL, mail or deliver your payment to Virginia Ignatowski, Tax Receiver, 3333 Chili Ave., Rochester, New York 14624. Office hours are 9:00 AM – 5:00 PM Monday through Friday. A night deposit box is also available outside the entry doors for your use after hours, or you may pay on-line (with an additional fee). Please see additional information at the top of the page about payment options.
Full payments must be paid on or before October 1st to avoid interest fees.
Full payment made October 2 through October 31 require a 2% interest fee. Since October 31 lands on a Saturday in 2020, you will have until November 2nd to pay with the 2%.
Full payments made from November 1 (in 2020 November 3) through November 18: Add 5%. Make checks payable to “Monroe County Treasurer”, P.O. Box 14420, Rochester, NY 14614 or pay in person at 39 West Main St., Room B-2, Rochester. Visit their website to see what COVID restrictions / modifications to their payment options are in place.
SCHOOL INSTALLMENT PAYMENTS
ONLY the 1st installment is paid to the Town Receiver and is due on or before September 15th. Installment payments must include the service fee. If you miss paying the 1st payment by September 15th, there is a grace period from September 16-20, but incurs an additional 1% to the installment amount.
If you miss this window the installment option is no longer available.
The 2nd and 3rd payments: Make check payable to “Monroe County Treasurer”. These should be remitted to: Monroe County Treasury, P.O. Box 14420, Rochester, NY 14614 or pay in person at 39 West Main St., Room B-2, Rochester. Do not pay the 2nd and 3rd installments through the Chili on-line portal!! If you wish to pay the 2nd and 3rd installments on-line you must do so through the Monroe County website. The Chili online option will be closed for the entire school collection process.
FREQUENTLY ASKED QUESTIONS
When will I get my bill?
Town and County bills are mailed out at the very end of December and should be received by the end of the first week in January. School bills are mailed out at the very end of August and should be received by the end of the first week in September. If you are in an escrow account, you will not receive a bill; only a receipt.
Can I pay my taxes with a credit card?
Yes, Credit card payments are accepted at the Chili Tax counter and on-line on the home page of the Chili’s website (not for School 2020). There is a minimum processing fee of $3.95 for debit cards. Credit cards have a 2.45% processing fee with a minimum fee of $3.95. You can also pay on-line at the Monroe county website, but their fees are higher. (Waived for school 2020). Please be careful that you only pay taxes collected by the Chili Tax Receiver through the Chili on-line payment portal. If the payment should be made to the County Treasurer, you will need to make that credit card payment through the Monroe County website.
I sold my home and have moved, but still received the bill. What should I do?
The bill belongs to the new owner and should either be returned to Virginia Ignatowski with the new owner’s name, or forward the bill directly to the new owner.
The bill was sent to me, but I have an escrow account with a bank.
Mail or take the bill to the bank responsible for payment.
I Have Paid Off My Mortgage and Want the Tax Bill Sent to My Home, What Should I Do?
Contact the Receiver of Taxes at 889-6129.
How Do I Get My Address or Name Changed on My Tax Bill?
A CHANGE OF NAME/ADDRESS form must be completed and sent to the Assessor’s office at 3333 Chili Ave.
What If I Didn’t Receive My Tax Bill?
If you have an escrow account, you do not receive a bill; your bank does. You will still get a receipt though. If you are not in an escrow account and have not received a bill by the end of the first week in January for Town and County taxes, or by the end of the first week in September for School taxes, please contact the Tax Department at 889-6129 so that a duplicate can be mailed to you, or you may access this information at the Monroe county website. See instructions at the top of the page. NOTE: Under New York State Real Property Law you are responsible for tax payment whether you receive the bill or not.
What Do I Do in the Event of a Name Change (Death, Marriage, etc.)?
Bring legal documentation (death certificate, marriage license) to the Assessor’s Office at the Town Hall so that the records may be changed.
Did I receive my exemption (Veterans, Senior, STAR)?
Exemptions will be noted on your bill under “Exemption”.
What is an Exemption Removal?
Term used when the current owner benefits from an exemption that the previous owner received. The new owner may not be entitled to this exemption, with the new “assessment year” the exemption is removed. The exemption removal amount is determined by the Assessor’s Office and is a one time charge for the prior reduction given and not entitled.
Where can I get a copy of my receipt?
Tax information can be found at www.monroecounty.gov. Click the “view/pay taxes on-line” link on the home page and follow the prompts to locate your payment history (see detailed instructions at the top of this page). You may also pick it up in person at the Tax Receiver office. If you require a mailed copy of the receipt, please be aware that it will take 5 to 10 business days to fill the request.
Contact Monroe County Treasury at 753-1190.
You can also visit their website at http://www.monroecounty.gov/finance-index.ph